First-Time Customer Handbook
What do you sell?
Erixaart sells art! Erica Cantua is the artist and works strictly with watercolor. She then puts her work onto various items such as clothing (our most popular product), stickers, prints, magnets, and more. Here are some photos:
Who is the artist or are there multiple artists?
There is only one artist (Erica Cantua). She does everything from painting to packaging and shipping out orders. It really is a one woman show. If you would like to find out more about the artist please visit this blog post:
Does Erica have an artist’s statement?
Yes, here is Erica Cantua’s artist statement: Faces. This is mainly what you will see in my work, but their true personalities remain to be explored. With these faces I wish to have the viewer construct their own opinion and then look into the story behind them, as you would when getting to know a person. Identifying that there is so much more beneath the surface. Hopefully the voices that these paintings have will encourage you to use yours and create a beautiful domino effect.
How long have you been in business?
We have been in business for a little over a year! In our first year, we shipped to 9 states in America. To add some fun, we have a map to check off future states!
What does Erixaart believe in?
ART IS FOR EVERYONE
Our products are appropriately priced so that everyone can enjoy art! Along with this, we also have art pieces available in different forms to better fit your interest or lifestyle. For example, if you prefer your clothes to be plain, no worries! We don’t just sell clothes! We have stickers, prints, and magnets available as well!
Along with our belief that art is for everyone, we respectfully ask for people to not request an “exclusive painting”. We want everyone to be able to enjoy the art piece and connect with it just like you!
“Growing yourself enables you to grow others”. This is a quote we admire from the book The 15 invaluable Laws of Growth by John C. Maxwell.
We believe in growing! We invite other small businesses/people to connect with us on any ideas they have. Even if it just to tell us we should make backpacks or socks! We appreciate the time you took to think about Erixaart.
We are constantly thinking of ways to improve and workshops are a favorite for Erica Cantua (the artist). She attends free business workshops around town and implements them here. Feel free to message us and ask about these workshops! We want to help you grow too. Our "Network" blog is also a resource for you to use! Here is the link: https://erixaart.com/blogs/network/network
MORE THAN JUST ART
We are proof that a passion can be turned into a business and want to inspire others to do the same. It isn’t easy and you may want to rip out your hair 50 times a day, but the accomplishments are well worth it. Our blog posts provide information to other aspiring artists or people just wanting resources to start their business. While this isn’t our main focus, we hope it can be a stepping stone. In the future, we also hope we can provide even more knowledge through events and such.
REDUCING POST-CONSUMER WASTE
There are many environmental problems businesses can take part in. We decided to focus on reducing post-consumer waste. This is the reason our packaging may not look so luxurious. For example, we no longer include fancy thank you cards but instead write the same personalized message on other packaging supplies that can be recycled.
We are still learning about different ways we can help reduce waste and appreciate everyones understanding. Hopefully we can show other small businesses that it is still possible to make a difference and encourage others to partake in helping the environment any way they can.
We also hope to make most of our products compliment a zero waste lifestyle. We admire people striving for this goal and want to give you kudos!
Where are you products made?
Clothing: Our clothing is ordered in bulk from a company here in the U.S and printed at Erica’s home.
Stickers: We order our stickers from Sticker Mule.
Magnets: Erica (the artist) makes the magnets from scratch with resin in her home.
Prints: Currently we do not have prints available. We are working on a more sustainable option than our previous prints, to reduce post-consumer waste.
Baby shoes: These were crocheted by Erica in her home! Fun fact: she learned to crochet when she was 7 years old.
Do you have a store? If so, what is the address?
No, we do not have a physical location. Everything is online.
Where else can we purchase Erixaart products?
We are not collaborating with any other store or brand at the moment so you can only find our art and products here on erixaart.com.
Do you do custom paintings?
No, Erica wants to keep painting a passion. She has experimented with custom paintings before and found it is more enjoyable to just do her thing by painting what she feels.
Do you print custom T-shirts for other people/brands?
No, we are not a T-shirt printing business.
When will I receive my order?
Orders will be shipped 1-2 weeks AFTER payment has successfully transferred. This is to eliminate any payment problems and ensure cards have been accepted. Thank you for your understanding and patience.
What are my shipping options?
Please note that shipping options are different from the amount of time products take to be made. For example: If you choose two day shipping, you will typically NOT receive your item within two days after placing your order. Different shipping options that are listed at checkout only apply to the shipping carrier and are not controlled by us. We do not want you to spend money on fast shipping if you don’t need to! Please contact us if you are looking to purchase something that you need on a specific day (such as a birthday or event you have planned) and we will give you an estimated time it will take for your order to be made and shipped :)
Do you charge sales tax on your items?
No, all items only charge shipping!
What is your return/exchange policy?
Due to every item being made-to-order we do not accept returns or exchanges. We are sorry for the inconvenience. Please contact us at firstname.lastname@example.org regarding any questions or concerns! We would love to help!
What if I received the wrong item?
Contact us immediately! We promise this won't be a hassle. Just tell us what item you received and we will take care of the rest!
Will I receive a tracking number after I place my order?
Yes, you will receive a tracking number on EVERY order, no extra charge! We get excited about new items arriving as well :)
Do you ship internationally?
Not at the momment. This is one of our future goals though!
Do your clothing sizes run big or small?
Neither, most clothing items are the sizes they are stated as. However, the 100% cotton shirts will shrink slightly over time when using the dryer. With unisex sizes, you may experience more room for it to be "bigger" or "smaller". If you would like to contact us and see what size we would recommend for your preference, we would love to help! Please contact us at email@example.com or through social media.
Do you have sizing charts?
Yes! Here they are:
This one below is the Men's Loose Fit sizing chart:
This one below is the Women's Form Fit sizing chart:
This one below is the Unisex Hoodie sizing chart:
This one below is the Unisex Sweater sizing chart:
This one is the Infant Onesie sizing chart:
Are there any discounts/special offers for first-time customers?
With one of our beliefs being “art is for everyone” and us appropriately pricing products, we do not offer any first time customer incentives at this moment.
What are the recycled paper seed bombs you have been showing on social media?
Every first-time customer order will now include a handmade recycled paper seed bomb (free). These seed bombs use pre-consumer waste from Erixaart! They are made of recycled paper and seeds. Plant halfway into the soil and water daily. What is pre-consumer waste? A material that was discarded before it was ready for consumer use.
What are the benefits of recycled paper seed bombs?
- Inspires positive environmental awareness and behavior
- Teaches patience
- Helps to learn planning and organizing
- Fun activity
- Uses pre-consumer waste from Erixaart
- Encourages curiosity and creativity
- Potentially inspire friends and siblings/family
- Creates environmental stewards
- Promotes responsibility
If you would prefer to not receive a free recycled paper seed bomb please include so in the customer notes at checkout :) Thank you!
What does the shipping/packaging situation look like? I am trying to be more environmentally conscious.
Depending on what you order, if it is big or small, we have various packaging options, but all are eco-friendly. Some are boxes we have painted to be reused for larger orders, some are recyclable mailers for smaller items, and others are white boxes for shirts that can also be recycled.
Inside the package: We use tissue paper manufactured from 60% recycled fibers and Economy Kraft Brown merchandise bags. We used to include thank you cards in every order, but we have since switched to writing the same personalized message on various packaging items such as the Economy Kraft Brown merchandise bags to reduce post-consumer waste.
We hope to continue finding ways to reduce waste and if you have any suggestions on ways for us to do so, let us know! We are always learning!
Thank you for taking the time to get to know us! We hope to see our art in your hands :)